Bluefrog Technologies LLC
Logged in as:
Feb 21, 2019
Continual Service Improvement Tracker
About Continual Service Improvement
Become a Partner
Submit New CSI
CSI Tracker Q&A Forum
and a member from our team will get back to your promptly.
Save as Draft
Send to CSI Committee
Complete Step 5. Did we get there? detail
CSI Tracker Entry
Opportunity Improvement (OPI)
Select Core ITIL Stage:
Continual Service Improvement
Select Process(es) in scope:
1. Process Activity for Improvement
(What is the vision ?
Describe the process/area that you want to improve. Is it aligned with the organizational strategy, goals & objectives?What is its business value proposition?
Describe the current state.Has an initial assessment been performed? Has a process maturity assement been conducted? If so, please provide details of this baseline so that success of the improvement effort can be measured.
2a. Measurement Factors:
(What are the current Key Performance Indicators (KPIs) if any?)
(What are the current metrics?)
Describe the current metrics if available.
3. Future State & Benefits:
Describe the benefits for future state. What targets have been identified for the improvement initiative. Targets should be set based on business requirements.
4. Action Items:
(How do we get there?)
Describe the steps that will be undertaken for improvement to achieve the future state. Is funding available or being requested.
Attach Supporting Document(s):
Target Implementation Date:
CSI TRACKER HOME
and SHABANA WOLLIN ©