Bluefrog Technologies LLC
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Aug 21, 2018
Continual Service Improvement Tracker
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Complete Step 5. Did we get there? detail
CSI Tracker Entry
Opportunity Improvement (OPI)
Select Core ITIL Stage:
Continual Service Improvement
Select Process(es) in scope:
1. Process Activity for Improvement
(What is the vision ?
Describe the process/area that you want to improve. Is it aligned with the organizational strategy, goals & objectives?What is its business value proposition?
Describe the current state.Has an initial assessment been performed? Has a process maturity assement been conducted? If so, please provide details of this baseline so that success of the improvement effort can be measured.
2a. Measurement Factors:
(What are the current Key Performance Indicators (KPIs) if any?)
(What are the current metrics?)
Describe the current metrics if available.
3. Future State & Benefits:
Describe the benefits for future state. What targets have been identified for the improvement initiative. Targets should be set based on business requirements.
4. Action Items:
(How do we get there?)
Describe the steps that will be undertaken for improvement to achieve the future state. Is funding available or being requested.
Attach Supporting Document(s):
Target Implementation Date:
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