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About Continual Service Improvement Tracker

Continual Service Improvement Tracker is an ITIL Based  process improvement tool. It is valuable for any organization that is currently implementing the Continual Service Improvement process and requires a tool that supports that implementation.  It helps enable an organization's mission to move from a reactive culture to a more proactive one. It is a centralized repository for identifying, recording, and tracking an opportunity for process improvement (OPI) within an organization.

CSI Tracker supports inputs and outputs for all the ITIL core lifecycle stages. It focuses on the overall health of Service Management within the organization.
Continual Service Improvement is the continual alignment and adjustment of IT Services to meet the changing business needs by identifying
and implementing improvements to IT Services that support Business Processes.

Purpose and objectives for Continual Service Improvement include:

-the overall health of ITSM as a discipline
-the continual alignment of the portfolio of IT Services with the current and future business needs
-the maturity of the enabling IT processes required to support business processes in a continual Service Lifecycle model
-review, analyze and make recommendations on improvements across all
lifecycle stages manage the improvement activities

1) introduce the concepts and principles of CSI at a high level, ensuring buy-in define the value of CSI to the organisation
2)define how and what methods and techniques will be used

CSI has a cycle which covers the following steps:

-understanding and embracing the high-level business vision
-assessing the current situation and baselining the analysis determining the priorities for improvement ---determining the detailed plan for improvement
-verifying that measurements and metrics are working
- ensuring that changes are embedded into the organisation

Key Performance Indicator (KPI) Detail Category
Number of CSIs Logged during the past 30 days Number of CSIs that were submitted for consideration during a period due to potential improvement in a particular process CSI Phase
Number of CSIs that were approved by the committee Number of CSIs that were approved by the CSI committee to be a project initiative CSI Phase
Number of processess that were improved as a result of an approved CSI Number of processess that were improved as a result of a CSI intiative Process Evaluation

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